Return policy

At Easifyo, we want you to be completely satisfied with your purchase. Since we ship globally, our policy is designed to resolve issues as quickly as possible.

1. Damaged or Defective Items

If your item arrives damaged or defective, we offer a full refund or a free replacement.

Action Required: You must contact us at easifyo.shop@gmail.com within 30 days of delivery.

Evidence: Please include high-quality photos or a video showing the damage or the defect clearly.

2. Items Not Received

We will issue a refund or resend your order if it is not delivered within our guaranteed timeframe:

USA Orders: If the item has not arrived after 45 days from the shipping date.

International Orders: If the item has not arrived after 60 days

Note: We cannot offer refunds if the tracking shows "Delivered" but you claim it was not received. In these cases, please contact your local post office.

3. Incorrect or Missing Items

If we sent you the wrong size, color, or the wrong product entirely, we will provide a full refund or replacement. For minor discrepancies (like a slightly different shade of color that doesn't affect function), a partial refund may be offered.

4. Change of Mind / "No Longer Wanted"

Because our products are shipped internationally, we do not typically accept returns for "change of mind" or buyer's remorse.

International return shipping often costs more than the item itself.

If you insist on a return for a non-defective item, you will be responsible for the return shipping costs to our warehouse.

5. How to Start a Request

Do not send items back to the address on the package. To start a refund or replacement request:

1. Email us at easifyo.shop@gmail.com with your order number.

2. Provide the necessary photo/video evidence.

3. Once approved, we will process your refund to your original payment method or ship your replacement within 3-5 business days.