Help & Questions

Have a question? We’ve got answers (and treats).

Whether you’re unsure about a harness size, tracking a package, or just want to send us a photo of your cat being a legend—we’re here for it!

How to Reach Us

  • Email: Contact

  • Response Time: I aim to get back to all humans within 24–48 hours (Monday through Friday). If you don't hear back by then, please check your spam folder—sometimes our emails get buried under the digital kibble.

Quick Tips for Faster Help:

  • Order Questions: Please include your Order Number (e.g., #1234) so I can find your info quickly.

  • Tracking: Check your shipping confirmation email first! If it’s been fewer than 5 days since you ordered, your tracking number might still be "warming up" in the system.

  • Sizing: If you aren't sure which size to get for your pup, tell me their breed and weight in your email—I’m happy to help you choose the best fit!

    Frequently Asked Questions 

    We know your pets are excited to get their new gear! Most orders arrive within 7–12 business days. Once your order is processed (usually within 24–48 hours), we’ll send you a tracking number so you can watch it every step of the way.

    2. Where is my tracking number?

    You’ll receive an automated email with your tracking link as soon as your package leaves the warehouse. If you don’t see it in your inbox after 3 days, check your Spam or Promotions folder!

    3. Can I change my order or shipping address?

    Our warehouse team moves fast to meet our shipping promises! You have 12 hours after placing an order to request a change. Once the "Bosses" have packed it, we cannot change the items or the destination.

    4. How do I pick the right size for my pet?

    Every pet is unique! Please check the Sizing Chart on the product page before ordering.

    • Pro-Tip: Measure your pet’s neck and chest. If they are right between sizes or have a very thick coat, we recommend sizing up for the most comfortable fit.

    5. I only received one item, but I ordered three!

    To get your gear to you as fast as possible, we sometimes ship items from different specialty warehouses. Don’t worry—the rest of your order is usually just a day or two behind!

    6. What is your return policy?

    We offer a 30-day guarantee for any items that arrive damaged or defective. Because we work with specialized manufacturers to keep our prices low and shipping fast, we do not offer "change of mind" returns or size exchanges.

    7. How do I contact the team?

    Need help? Email us. As a small boutique, we aim to respond to all humans within 24 hours (Monday–Friday).